Returns/Refunds – Waiste Vintage

Returns/Refunds

We always try to describe all our products in the best and accurate detail as we possibly can to ensure you are happy with your purchases. Due to the nature of shopping online we do understand you may sometimes not be satisfied with your purchase(s) Please either use our returns online contact form below or contact us on contact@waiste.co.uk and include your order number if you would like to return or exchange an item as soon as possible.

 

>Any items must be returned to us within 7 days of receiving them for a refund or exchange. You will receive your item(s) by recorded delivery and, if you do wish to return it, it must be received within 7 days after signing for it.

 

>Please email us contact@waiste.co.uk and include your order number for a returns form you must fill in before returning your item(s)

 

>Any item(s) must be returned to us UNWORN and in the same condition the item was sent in-including any tags etc.

 

>Items are returned at your own risk and cost, we advise for you to use a tracking method to post your item(s) as we cannot be held responsible for any items lost in the post.

 

>after 7 days, if the item has not been returned to us, you will then be offered an extra 14 day period for an exchange or credit note.

 

>We regret we cannot refund any original postage and packaging costs.

 

>After the 21 days have passed, any item(s) cannot be returned or exchanged.

 

>Once we have received your returned item, your refund/exchange will be processed within 5 working days.

 

***All bespoke and made to order items are non returnable, unless faulty and all items that were pre-ordered can only be exchanged or refunded via credit note

 

 

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